En Famille Membership
Embark on a wine adventure filled with variety, flexibility, and the warm embrace of family.
It’s like having a personal sommelier at your fingertips!
What is included in each shipment?
En Famille members receive three 6-packs (18 bottles) annually. Each box generally includes: 2 bottles of flagship JoieFarm wines, 2 bottles from our ‘en Famille’ collection, and 2 seasonal or member-exclusive releases. Selections are typically a mix of white, red, rosé and/or sparkling wines.
Can I choose my own wines?
Yes! Although we carefully curate each box, we do allow for customizations. Substitution requests can be made by emailing firstname.lastname@example.org or phoning/texting 250-496-0093.
Members can also customize their box by adding additional wines of their choice or place a mix-and-match order anytime using their 10% discount!
Can I skip a shipment?
Of course. If you’ve got too much wine in the house (is that a thing?) or just want to sit one out for whatever reason, that’s not an issue. We are also happy to delay shipments or accommodate any other shipping requests.
How am I charged? What does this cost?
You only pay for the wines you order, so the amount changes depending on the collection or wines you select. On average, curated boxes range between $150-$175 pre-tax/shipping.
There is no annual membership cost. There are no fees to join or skip. Payment is processed at the time shipping. We require a credit card on file.
How do I know what you’re shipping? And when you’re shipping?
We always notify of upcoming shipments by email one month in advance, and again 7-10 days prior to the processing date. We also notify via text message (which you can opt out of, if preferred).
The contents, cost, and date we will process payment are included in the emails and texts, as well as posted on our website and social media pages.
We ship in the Spring (March/April), Summer (June), and Fall (October/November). The exact dates are confirmed and posted at least one month prior. You will be emailed tracking information once the parcel is en route.
Any requests to skip or customize must be received prior to the posted cut-off date. If we do not hear otherwise, we proceed with shipping the curated collection.
How do I get free shipping?
We pay the shipping on every order of 12 bottles (or can combination/equivalent), regardless whether it’s an official club shipment or regular order.
Who do you ship with?
We ship using ATS, however, we sometimes have to use Canada Post for particularly rural or remote areas. All deliveries containing alcohol legally require the signature of someone of legal drinking age. Shipments are temperature controlled in winter and summer months.
Can I pick my order up in person?
Of course, we love seeing our members! When the Tasting Room is open (April-October), members can drop in any day between 10am-5pm (and are encouraged to enjoy some wine while here!). In off-season months, members can coordinate to pick up Monday-Friday during office business hours.
How do I cancel my membership?
Members are expected to commit to one full delivery cycle (3 shipments/18 bottles). Cancellations prior to meeting that commitment may be subject to a cancellation fee and/or any discounts received will be charged back to their credit card.
Membership is on-going until we receive request to cancel. Notification must come 72 hours prior to the next shipment’s cut-off date.
We never want to charge someone’s credit card unexpectedly or ship them wines they didn’t want, so please be mindful of the following: